Privacy Policy
Last updated: January 1, 2026
This Privacy Policy describes how Lumina Education Consultancy ("we", "us" or "our") collects, uses and discloses your information when you visit our website or use our services, and tells you about your privacy rights and how the law protects you.
1. Interpretation and Definitions
Personal Data means any information that relates to an identified or identifiable individual. Service refers to the website and any consultancy services offered by Lumina Education Consultancy. Cookies are small files placed on your device by a website, containing details of your browsing history among other uses. Device means any device that can access the Service, such as a computer, phone or tablet.
2. Information We Collect
Personal Data
While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you, including but not limited to:
- First name and last name
- Email address
- Phone number
- Study preferences, such as destination country, course and intake you're interested in
- Any documents you choose to share with us as part of the consultancy process
Usage Data
We also collect information automatically when you use the Service, such as your device's IP address, browser type and version, the pages you visit, the time and date of your visit, and other diagnostic data.
Tracking Technologies and Cookies
We use cookies and similar tracking technologies to operate and improve our Service. Cookies we use fall into these categories:
- Necessary / Essential Cookies — required to provide core functionality of the website and cannot be switched off.
- Functionality Cookies — allow us to remember choices you make, such as your language or region.
- Analytics Cookies — help us understand how visitors use the website so we can improve it.
You can instruct your browser to refuse cookies, though some parts of the Service may not function properly without them.
3. How We Use Your Information
We use the information we collect for purposes including:
- To provide and maintain our consultancy services, including monitoring usage of our Service
- To manage your enquiries and respond to your requests
- To contact you by email, phone, SMS or WhatsApp regarding updates on your application, admissions or visa process, when relevant
- To share information about universities, courses, scholarships or events you may be interested in, where you've opted in to receive such updates
- To improve our website and understand how our Service is used
4. How We Share Your Information
We do not sell your personal data. We may share your information in the following circumstances:
- With partner universities and institutions — only as needed to process your application, and only with your consent.
- With service providers — third parties who help us operate our website, forms and communications (for example, email or form-handling providers), bound to handle your data confidentially.
- For legal reasons — if required to do so by law or in response to valid requests by public authorities.
- With your consent — for any other purpose, with your explicit agreement.
5. Data Retention
We retain your personal data only for as long as necessary to provide our services and fulfil the purposes described in this policy, or as required by applicable law, after which it is deleted or anonymized.
6. Data Security
The security of your data is important to us. We use commercially acceptable means to protect your personal information, but no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
7. Children's Privacy
Our Service is not directed at children under the age of 13, and we do not knowingly collect personal data from anyone under that age. If you believe a child has provided us with personal data, please contact us and we will take steps to remove it.
8. Your Rights
Depending on where you live, you may have the right to access, correct, update or request deletion of your personal data. You can exercise these rights at any time by contacting us at contact@luminaeducationconsultancy.com.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date above.
10. Contact Us
If you have any questions about this Privacy Policy, you can contact us at contact@luminaeducationconsultancy.com or +91 97695 13468.